Updated on May 28, 2021
The cPanel Auto Responder feature allows you to automatically send reply messages in response to incoming emails received on a specific email account. This is very useful when you want to notify customers with a proper response in a timely manner that you have received their email when you are on holiday or unavailable, or if you have any other generic messages to send.
This guide is to help you configure e-mail autoresponders in cPanel so your email account (mailbox) can send reply messages automatically.
We will cover:
You can set more than one autoresponder for the same account. To add an autoresponder in cPanel, follow these steps:
It is not possible to create a general autoresponder for all email accounts under a certain domain. You will need to create a separate autoresponder per each mailbox.
You are unable to exclude certain email addresses in the autoresponder. However, by using the Interval section, you can set the number of hours to wait between responses to the same email address.
You can edit an autoresponder if you want to modify the response contents or account details.
To edit an autoresponder in cPanel, follow the steps below:
When you no longer need your autoresponder, you can delete it. Under Current Autoresponders, locate the autoresponder that you want to delete, and then click Delete:
If you use an autoresponder frequently (e.g., in an out-of-office message), consider modifying it to point to a nonexistent e-mail account to temporarily disable it. To activate it again, restore the correct e-mail account name.
We have a helpful blog post that provides the perfect guidance on out of office messages. You will find everything you need to know about out of office messages, as well as some templates that will assist you in crafting your own autoresponder email.
Autoresponders are important if you want to be as professional as possible when communicating with your business associates. We hope this post is helpful when configuring the autoresponder function for your self-hosted email.