Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate FastCloud as the number one hosting solution for personal and small business websites. And we can’t thank them enough for their recommendations. Because transparency and honesty are part of our core values, we believe it is essential that we let you know what’s included in our hosting product support and what’s not, before making your purchasing decision.
Day or night, rain or shine, anytime 24/7/365 our team is here for you!
Based on 10 000 support requests, we resolved 83% of the issues in less than 15 minutes.
We work until we deliver on our promises, no matter how long it takes or how hard it is.
We make sure you are served by the right person with the competency about your issue.
With direct comparison to other premium and general hosting providers service level
A breakdown of what's supported and what's not
Our Support Service
Other Premium Hosts
Other Managed Hosts
Other Unmanaged Hosts
|Website and Client area tools and features|
|Hardware infrastructure deployment|
|Data centers hosting hardware installation and maintenance|
|Hardware upgrades & replacement|
|Network performance and uptime|
|Community tutorials and DIY guides|
|Pre-sale questions and assistance|
|Base OS installation and configuration|
|Standard LAMP installation|
|Foundational software presences updates and functionality|
|Security updates and patches of the hosting environment|
|Accessibility of control panel (cPanel®/WHM or Parallels® Plesk)|
|The functions of control panel (cPanel®/WHM or Parallels® Plesk) features|
|Control panel (cPanel®/WHM or Parallels® Plesk) assistance and guidance|
|Non-automated human website transfer|
|Third party SSL certificates transfer and installation|
|Custom DNS zone setup and configuration|
|Private name servers setup and configuration|
|Any root level server customizations|
|Control panel (Parallels® Plesk or cPanel®/WHM) plugins & add-ons|
|Email client configuration|
|FTP client configuration|
|Third party service activation and integration|
|Content and data backups|
|Open Source Applications Support|
|Free Application Installation|
|Free Application Template Setup|
|Free Application Modules Installation|
|Free Non-automated Application Upgrades|
|SEO plugins and addon installation and configuration|
|Assistance with any client, script, application or content used by Customer|
|Assistance with hacks due to Customer controlled events|
|Assistance with hacks due to application security flaws|
|Third party domain registrations, configuration, and transfer|
|Free content and database backup restore|
|Customer customizations to their private or dedicated server|
|Account No-suspension policy for resource over-usage|
|Pro-active performance and security reports|
|Website resource usage and performance optimization|
|Always-free Technical Support|
|SEO optimization services|
|Cross browser compatibility development|
|Help with your staff Internet training|
|Web development and programming services|
|Code modifications, debugging and 3rd-party application bug fixed|
“ I have been SOO happy with FastComet. I am totally tech-unsavvy and the customer service that FastComet provides far exceeds my past service provider. “
The top-rated Hosting Solutions for personal and small business websites - the perfect balance between cost and performance.
Fully managed SSD Cloud VPS hosting solution with priority 24/7/365 Technical Support to make your site blazingly fast.
Raw power and completely customizable environment with dedicated CPU for resource-demanding projects.
Start the conversation – we would love to hear about your project and help you find the information you are looking for. Get in touch with our 24/7 support for a free consultation.
Chat with our support center or call us directly: 1.855.818.9717