Customer Support

How much bandwidth is included in my plan?

There are no set limits on the data transfer (bandwidth) that we provide in our web hosting plans. These resources are "unmetered", meaning you are not billed according to the amount of bandwidth used and we never charge extra for high bandwidth use.

We provide you with unmetered data transfer for your hosting account so that you can host almost any personal, small business and community website and grow freely to attract more and more visitors. We want you to have the resources you need to build a significant online presence, and 99% of all customers have more than enough disk space and bandwidth to meet their needs.

However, like all resources bandwidth is not infinite, so we monitor our shared servers for excessive use and abuse to ensure optimal performance for everyone. That being said, we do require all customers to be fully compliant with our Terms of service and utilize bandwidth in the normal operation of a personal or small business website. While it is rare, we may need to put constraints on accounts that are using resources beyond what would be expected in the normal operation of such website.

How do you determine "normal" operation for web hosting plans?

We regularly run customers' bandwidth utilization through statistical analysis and use the results of these studies to define "normal". Although the actual results vary from month to month, one thing remains constant: 99% of our customers fall into "normal" range. Typically, customers who fall outside the normal range are using their accounts for file storage or sharing rather than web hosting. Our shared hosting services are not intended to support these activities and we offer various plans that better address high bandwidth utilization. We strive to provide at least 72 hours notice to allow customers to make adjustments before we take any corrective action. Based on the evaluation of more than 10 000 accounts per hosting plan, we have determined the following average Bandwidth usage per month:

*average usage statistic excludes accounts with no Bandwidth usage for the examined period.

Hosting accounts with ten times more than the average Bandwidth allocation per month for any given plan, are considered beyond "Normal" shared hosting resource utilization.