Customer Support

Statement of Support and Commitment

Our extraordinary Technical Support and Customer Service is one of the main reasons why our clients rate FastCloud as the number one hosting solution for personal and small business websites. And we can’t thank them enough for their recommendations. Because transparency and honesty are part of our core values, we believe it is essential that we let you know what’s included in our hosting product support and what’s not, before making your purchasing decision.

FastComet 24/7/365 Support

24/7/365 Support

Day or night, rain or shine, anytime 24/7/365 our team is here for you!

FastComet 15 min. response time

15 min. response time

Based on 10 000 support requests, we resolved 83% of the issues in less than 15 minutes.

We deliver - FastComet

We deliver

We work until we deliver on our promises, no matter how long it takes or how hard it is.

FastComet 3 levels of escalation

3 levels of escalation

We make sure you are served by the right person with the competency about your issue.

Facebook Logo

Rating 4.1/5 | 833 reviews

Google Logo

Rating 4.8/5 | 217 reviews

HostAdvice Logo

Rating 4.8/5 | 1501 reviews

G2 Logo

Rating 4.5/5 | 60 reviews

How we Define our Support Service

With direct comparison to other premium and general hosting providers service level

A breakdown of what's supported and what's not
Our Support Service
Other Premium Hosts
Other Managed Hosts
Other Unmanaged Hosts
Website and Client area tools and features
Hardware infrastructure deployment
Data centers hosting hardware installation and maintenance
Hardware upgrades & replacement
Network performance and uptime
Community tutorials and DIY guides
Pre-sale questions and assistance
Base OS installation and configuration
Standard LAMP installation
Foundational software presences updates and functionality
Security updates and patches of the hosting environment
Accessibility of control panel (cPanel®/WHM or Parallels® Plesk)
The functions of control panel (cPanel®/WHM or Parallels® Plesk) features
Control panel (cPanel®/WHM or Parallels® Plesk) assistance and guidance
Non-automated human website transfer
Third party SSL certificates transfer and installation
Custom DNS zone setup and configuration
Private name servers setup and configuration
Any root level server customizations
Control panel (Parallels® Plesk or cPanel®/WHM) plugins & add-ons
Email client configuration
FTP client configuration
Third party service activation and integration
Content and data backups
Open Source Applications Support
Free Application Installation
Free Application Template Setup
Free Application Modules Installation
Free Non-automated Application Upgrades
SEO plugins and addon installation and configuration
Assistance with any client, script, application or content used by Customer
Assistance with hacks due to Customer controlled events
Assistance with hacks due to application security flaws
Third party domain registrations, configuration, and transfer
Free content and database backup restore
Customer customizations to their private or dedicated server
Account No-suspension policy for resource over-usage
Pro-active performance and security reports
Website resource usage and performance optimization
Always-free Technical Support
SEO optimization services
Cross browser compatibility development
Help with your staff Internet training
Web development and programming services
Code modifications, debugging and 3rd-party application bug fixed

FastComet Reviews

Real people, Real Success Stories

Review by Andrea Belfi for FastComet
Andrea Belfi

The technical service was simply great and fast. I thought it was crazy when the customer service answered on the chat me instantly!
Review by Jonas Pranio for FastComet
Jonas Pranio

I took advantage of your support and I must say, it is the perfect one. Honestly, you are particularly good for small and big websites!
Review by Emily Schneller for FastComet
Emily Schneller
FastComet never made me feel silly for asking questions and provided great resources to help me understand how to attract more people to my site.
Review by Jaroslav Vracovsky for FastComet
Jaroslav Vracovsky

We are grateful for the many volunteers and donors helping us in our mission. FastComet is one of them.
Review by Caitlin Ball for FastComet
Caitlin Ball

I have been SOO happy with FastComet. I am totally tech-unsavvy and the customer service that FastComet provides far exceeds my past service provider.
Review by Konstantina Chilingirova for FastComet
Konstantina Chilingirova

Great service, friendly people, very clever and always helpful. Thank you, FastComet.

Hosting Plans

Find the right Cloud for you

FastCloud Hosting

FastCloud Shared Hosting

The top-rated Hosting Solutions for personal and small business websites - the perfect balance between cost and performance.

Virtual Private Cloud Server

Virtual Private Cloud Server

Fully managed SSD Cloud VPS hosting solution with priority 24/7/365 Technical Support to make your site blazingly fast.

Dedicated CPU Server

Dedicated CPU Server

Raw power and completely customizable environment with dedicated CPU for resource-demanding projects.

Not exactly what you are looking for?

Start the conversation – we would love to hear about your project and help you find the information you are looking for. Get in touch with our 24/7 support for a free consultation.

Chat with our support center or call us directly: 1.855.818.9717