How to Restore a Full Backup of vTiger

Updated on Mar 13, 2019

Restoring of a vTiger backup on your account can be required if there is an issue with your website and you would like to reverse the latest changes on your website. Note that when performing this process, your website will reverse to the exact same state, as when you generated the backup you are restoring.


The process involves three steps and we will review them thoroughly so you can get a better understanding of how it works.


To Restore your vTiger Backup, please follow these steps:

Step 1 Restore Files

The first step is to upload the files of your vTiger backup to the location, where you would like to restore your website. Note that you need to ensure that the directory is empty and ready for the upload. You can use your favorite FTP client for that purpose.


Upload Files

There are two ways of uploading your files to the server - using an FTP client, following our FTP tutorial, or uploading directly through your cPanel account > File Manager, following our cPanel tutorial.


Step 2 Restore Database

The second step of the process is to restored the database of your vTiger backup. The database must be empty so it is best to create a new one.


MySQL Configuration

You can create a new database and a user assigned to it via cPanel. Simply follow our MySQL Wizard tutorial for information on that.


Once you have a new and empty database, you can proceed with the actual restore. For that purpose, log into your cPanel account and locate the Databases tab. Click on the phpMyAdmin icon.



Select the database that you have just created from the list on the left-side of the screen.



Click on the Import button from the top-menu.



In the File Import section, you need to select the dump backup file of the database that you wish to restore. When you complete that, simply click on the Go button at the bottom of the screen.



Step 3 Link Files and Database

Up until now, you will have a location on your account, which contains all of the files of your vTiger backup.You will also have a database on your account, which has the vTiger backup database restored. To complete the actual restore process, you need to link them together.


You need to edit the vTiger configuration file and correct the details for your database.


Configuration File

If you are not aware how to complete that, we recommend to review our excellent tutorial on how to locate the vTiger configuration file.


The actual changes that you need to make are for the database name, user and password for the newly created database on your account.


$dbconfig['db_server'] = 'localhost'
$dbconfig['db_port'] = ':3306'
$dbconfig['db_username'] = 'example_vtgr'
$dbconfig['db_password'] = '2)0GSOPJ]8'
$dbconfig['db_name'] = 'example_vtgr'
$dbconfig['db_type'] = 'mysqli'
$dbconfig['db_status'] = 'true'
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