One of the importent vTiger core features is the ability to create and assign roles to the users on your website. This allows you to create the actual hierarchy of your company and apply it on your website as well. Each user will have only certain access/edit rights on your website and will not be able to access all of the data.For example, you can create different departments, managers, etc.
To create new role in vTiger, you need to log into your website as administrator. Navigate to the Settings icon and then CRM Settings.
Locate the Users & Access Control section and access the Roles service.
This will display the current roles on your website. They are in a certain hierarchy for easier review. Now, to create a new role, you need to move your mouse over an existing one and click on the + (plus) sign. This will create a new role on the same level in the hierarchy tree. For this example, we have moved the mouse cursor over the Vice President role as we want to create a Senior Technical Support leader.
Enter the details for your new role:
When you are ready, click on the Save button below the form. The system will automatically create the new role, using the details you have specified for it above.