How to enable SMTP in vTiger

Updated on Dec 10, 2015

It is a good idea to configure the mail service of your vTiger installation with SMTP. This will ensure the proper delivery of your emails and they will be sent out from a specific email account on your hosting package. 


Step 1 Create email account

To create an email account, you first need to access your cPanel. Locate the Mail section and click on the Email Accounts icon.


Access email accounts in cPanel


Fill in the information for your new email account and then click on the Create Account button to keep the changes.


Create email account in cPanel


After you complete the steps above, your email account will be displayed, just below the creation form. Next to your email account, click on the More button and then Access Webmail, from where you will be able to access it.


Access specific email in cPanel


Step 2 Enable SMTP

Now that you have an active email account, it is time to configure your vTiger website with SMTP. Log into your website as administrator and click on the Settings icon at the top-right corner of the screen and then CRM Settings.


Access CRM settings in vTiger


Click on the Other Settings option on the left-side menu and then Outgoing Server.


Access outgoing server feature in vTiger


Click on the Edit button to edit the SMTP settings.


Edit outgoing server information in cPanel


Edit the following options:


  • Server Name: (you need to change to your actual domain name)
  • User Name: Enter your email account to be used. This is the email account created in the previous step.
  • Password: Enter the password for your email account
  • From Email: Enter your email account again
  • Requires Authentication: Check the box.


Enable and configure SMTP in vTiger


Click on the Save button to keep the changes. The system will automatically reconfigure your vTiger installation and enable the use of SMTP for the mail service of your website.

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