Resource Usage

The customer is responsible for maintaining and using their services in a proper manner to assure the trouble-free operation of the hosting environment and other customers' accounts located on the same environment. This requirement sets certain resource usage, and activity limitations apply either by the law, the Company Terms of Service or the resource usage restrictions listed in the product pricing table and this agreement.

Resource Availability

By definition, all shared hosting services do not provide dedicated resources of any type such as CPU cycles, RAM, or dedicated software service.

Virtual Private Servers share the underlying physical hardware with other VPSes, which means that they still "compete" for the CPU and memory of the hosting hardware infrastructure. This setup architecture gives a Virtual Server guaranteed amount of resources to utilize but does not provide exclusive access to the hardware hosting infrastructure.

The Dedicated CPU Servers have fully dedicated CPU cores that are 100% available and isolated from any other servers.

The customer is responsible for maintaining and using their service in a proper manner to assure it does not exceed any of the resource usage quotas explicitly written on the following pages:

  • Shared Hosting Products pricing
  • Virtual Private Servers pricing
  • Dedicated and Dedicated CPU Servers pricing

And all other quotas, limits or restrictions listed below.

Disk and Traffic usage

The disk space and traffic provided by the Company as a part of any service must be used to fulfill the purpose of the service. This means that all resources provided by the Company must be used for hosting purposes to make certain data available to the world over the Internet. The Customer acknowledges that the services purchased by the Company are for web hosting purposes and not storage ones. Storage of a large amount of uncompressed or full-size digital images or other media files, online backups both of your local computer or other online resource is prohibited. The company reserves the right to request content removal or temporarily suspend access to any resource in case of suspicious that the service resources are not used as intended.

The Customer understands that the terms "unlimited" and "unmetered" are defined by experience gained by The Company with similarly situated customers or measured by the industrials standards and the average resource usage of a shared hosting account located on the same server.

The Customer's use of any service resources may not exceed that of similarly situated customers in a way to affect the global performance of the hosting environment or cause any service-related issues, delays of the regular backups or high I/O wait.

The company uses the following definition of "Inode":

An inode is a data structure on a file system used to keep information about a file or a folder. The number of inodes indicates the number of files and folders an account has.

Mail Service Usage

VPS and Dedicated Server clients are not limited by any size and can utilize their resources as best fits as long as this does not compromise the global service performance.

Shared Hosting services provide up to 10 simultaneous IMAP/POP3 connections.

The total amount of email messages, send either by applications, scripts, webmail or email clients, should not be over 400 emails per hour. Any message over this limit will be deferred and may or may not be stored for later delivery depending on the service availability. In case, of spam/unsolicited mailing activity or suspicion of such mail service or hosting service might be temporarily suspended.

Customers with VPS or Dedicated hosting services can request higher limits which must be manually approved by a member of the Company after a proper justification is provided by the Customer.

CPU and Memory Usage

Customers using the Shared Hosting service are provided with detailed up-to-date statistics for their CPU and Memory usage under the service control panel (cPanel). A customer cannot have a constant resource utilization of 80% for any given hour. The customer is responsible for maintaining their account and any installed software in a proper manner to assure all installed software operates in their optimal state and account resources are released and available to other users as soon as possible to assure optimal performance of the hosting environment for all customers sharing the resource.

VPS and Dedicated Hosting customers can utilize the resources of their service as they find it appropriate as long as their activity does not affect the performance or availability of any other resource maintained by the Company and used by other customers.

MySQL and other database engines policy

The customer is responsible for maintaining their software databases to the best of their ability. All software and applications cannot utilize more than 10% of all resources allocated to the MySQL or other database engines.

All databases hosting on a shared hosting environment are located on a high-speed SSD drive. Considering the performance of the storage engine, all query executions longer than 1 second are considered as Slow. A shared hosting application or database can not generate more than 1% of slow queries for any given day.

VPS and Dedicated Hosting customers can utilize the resources of their service as they find it appropriate as long as their activity does not affect the performance or availability of any other resource maintained by the Company and used by other customers.