Spotlight: FastComet Review by Gracie Daniel

During our internal weekly tickets review and evaluation, our Marketing team found a great feedback reply by one of our most valued customer, Gracie Daniel. She is a community website owner, hosted on our SocialEngine Hosting plan.

We were so happy to read her testimonial that we decided to share it with you in our Spotlight section.

FastComet Web Hosting Customer Service Excellence

I’ve worked with host providers before, but these guys are a league above because of their expertise and excellent customer service!

Initially I thought they were great because of their super low prices. Then I thought they were awesome because they had so many flavors for hosting. Then I thought they were UBER because their hosting solutions were so customizable.

It was only after I began to experience their excellent support staff and their high level of understanding of not only hosting technologies, but their Senior Staff also understood the different components of security, complex configurations of the OS (and applications), and were deep with their socialengine competence.

Responses to tickets is at least as fast as I’ve ever experienced and that has been 24/7, 7 days a week.

They give you the choice when managing trouble requests. They can provide you with the solution via links to their very well put together help site or they will work on the problem themselves and let you know when they have completed the change. From backups, to configuring and troubleshooting SSL problems they have both documentation or experts who can help troubleshoot.

I have submitted low priority tickets and have had them addressed like I have been high. Their customer reps are not all senior level, but even they try to be as courteous as possible and help a great deal for almost all of the problem tickets or questions i have submitted.

As you can tell I am very pleased with FastComet and would recommend them to anyone weighing options for their business investment online.

Thank you FastComet. I’ve said it so many times. You are all SO AMAZING!!! I feel I’m underpaying you guys. Maybe I shouldn’t have said that part. 🙂

Thank you, Gracie, for your great review on FastComet. As always, we are glad to share our customers’ success stories. If you would like to share the story behind your project and how FastComet made it more successful, please let us know. Your success is what matters most to us.

Daniel

Daniel is Director of Technical Support at FastComet. He has dedicated more than ten years toward bridging gaps between customer satisfaction and technical support. As the leader of our support organization, he’s responsible for educating, empowering and recognizing our support team and focusing on the science and art of quality, productivity, and technical prowess. He likes to be challenged with the tasks and do the research to approach the goal desired.