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How to Address Error “Cannot connect to the server” When Accessing cPanel

Updated on Jun 27, 2022

This could occur because your local ISP (Internet Service Provider) is blocking the ports that are used for connection to the cPanel service on the server. In this case, you should try to access your cPanel via:


Where is your actual domain name.

There is also another possible reason for the issue in question. We are using a complex Firewall system on all our shared hosting servers. If you are still not able to access your cPanel account, your IP address could be blocked on the server due to many reasons.

We have a feature that checks the IP address you are using when you access your Client Area. It will automatically unblock your IP address if it matches a block rule for it. However, if you are still experiencing issues accessing your cPanel account, you can safely open a new ticket to our technical support team via your Client Area and they will investigate that further for you.

We hope you find this article useful. Discover more about FastCloud - the top-rated Hosting Solutions for personal and small business websites in four consecutive years by the HostAdvice Community!

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