How to Address the Issue "Can't connect to RMS"

Updated on Apr 6, 2020

Update! FastComet no longer supports the RMS service.

FastComet offers free RMS service on all Dolphin Hosting plans with full FFmpeg support. If you experience the error “Can’t connect to RMS” this means that you have either not configured your RMS settings properly or your domain name has not been added to the allowed hosts to connect to the RMS service.

To resolve this, please contact our support team via your client area and request to have your domain name added to the RMS server. Then you can follow our tutorial on how to enable Dolphin RMS to setup your website. Our techs will provide you with the RMS IP address as soon as your domain is added.

We hope you find this article useful. Discover more about FastCloud - the top-rated Hosting Solutions for personal and small business websites in four consecutive years by the HostAdvice Community!

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