Updated on Jun 11, 2019
Usually when an update occurs WordPress is updating its core files and not the plugins and themes it is using. When only the core files are updated there is very slide probability that the update will result in an error – mostly if you have performed any custom modifications to your files.
If you have updated not only the core files but also any custom modules/themes you might have been using, it could be the reason for the blank page issue here. The solution is fairly simple – disable all of the activated plugins. In order to do that (Since you have no access to the database of your website) you should simply execute a few queries to the database of your website. Please consider the following steps:
Step 1: Access phpMyAdmin via your cPanel -> phpMyAdmin;
Step 2: Click on the name of the database your website is using (you can find it in the wp-config.php file);
Step 3: Execute the following query:
UPDATE wp_options SET option_value = '' WHERE option_name = 'active_plugins';
This will disable ALL of the active plugins on your website without actually removing their physical folders.
Please let me know if that is sufficient for you or post a support ticket so we can investigate that issue further.
We hope you find this article useful. Discover more about FastCloud - the top-rated Hosting Solutions for personal and small business websites in four consecutive years by the HostAdvice Community!