Add or manage cancellation reasons in PHPFox Neutron

Tutorial on how to manage cancellation reasons for users leaving your community in PHPFox Neutron

It is always unpleasant when a user leaves your website. However, this can provide valuable information on what you should work on in order to improve your website and avoid such cancellations in the future. When a user decides to cancel his account on your PHPFox Neutron website, there is a list of pre-defined reasons from which he can choose at the time of the cancellation. In this tutorial we will show you how to edit existing cancellation reasons and add custom ones.

 

Cancellation Reasons in PHPFox Neutron

 

To edit an existing cancellation reason you will need to login to your admin dashboard, click on the Cancellation Options section in the Settings menu located on your main panel.

 

Access Cancellation Manager in PHPFox Neutron

 

Here you can see all of the current cancellation reasons. Hit the drop-down arrow corresponding to the reason you want to edit and select the Edit Reason option.

 

Now you can edit the cancellation reason and the status of the reason.

 

Create Cancellation Reason in PHPFox Neutron

 

Click the Submit button to save the change.

 

To create a new cancellation reason navigate to the Cancellation options menu and hit the New Option button located at the top right corner of the page.

 

Add New Cancellation Reason in PHPFox Neutron

 

The options you can edit here are:

 

  • Product: The product for which the reason will be valid (In most cases you will choose Core here, unless you have already added a custom product).
  • Module: Choose the user module.
  • Cancellation Reason: The reason for the cancellation.
  • Is Ative: Set the new reason as active or not.

 

Add Cancellation Option in PHPFox Neutron

 

Hit the Submit button to create the new cancellation reason. For the purpose of this tutorial, here is a screenshot of the front-end of our website so you can see the new cancellation option we have added and how it looks on the actual website.

 

Cancellation Reasons View in PHPFox Neutron